customer service

Marketing in Japan

Offer the Best Customer Service in Japan

Everyone knows that the customer is king. But it is pushed to extremes in Japan – the customer is not king, but God. Hospitality is an essential value, you must satisfy people’s needs and avoid offending them. When entering a store, every employee shouts, ‘irasshaimase!’ (which can be translated as ‘welcome’) and bows a little. Hierarchy is omnipresent in the Japanese society, in all kinds of relationships (a senpai should be respected by his/her kouhai, the eldest child by his siblings, a teacher by his/her students, etc.). But in business, not showing respect or not giving of your best to your customers – or at least not pretending to –…